Why can’t I withdraw my cashback?

There are a couple of reasons you might not be able to withdraw cashback from the Swipii app. 

  1. You may not have earned enough points to redeem as cashback and fill your Wallet up. 
  2. You may not have reached the minimum withdrawal amount for the Wallet (currently it’s £2).
  3. You need to give us valid details so we can send the cashback to the correct bank account. 
  4. The cashback may still be Pending. This means the business you shopped in hasn't sent us your cashback yet!
  5. You need to enter the password associated with your Swipii account in order to withdraw the cashback.

If you are still having problems withdrawing your cashback and the above reasons don’t apply, just get in touch with our Customer Success team via hello@swipiicard.com


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